CAMEL’s customer service team works from Shenzhen, China and Nashville, TN - inclusively responding to your inquiries and answering phone calls around the clock.

CAMEL’s engineering team has been working in the mold industry for more than 10 years with vast and rich experience involving various projects. We are familiar with European and North American mold making standards and are good at communicating with any technical issues. We are on call during project trials and can arrange conference calls if needed.

Many companies have concerns with doing business offshore not only because of the long distance but also because projects can be easily out of their control if their supplier breaks their promise, which leads to the entire project getting messed up. CAMEL has a profound understand regarding these unfortunate situations. Our working philosophy is that we do what we promise and produce what our customers request us to do, without excuses. We truly believe this brings generous profits for both parties.

Every needed solution our customers receive comes from the best production plan that has been analyzed thoroughly through meetings with our technical team. We are proud to take on the role of supervisor with our projects and professionally report each stage of the process, as well as remind ourselves of any potential issues that might potentially cause any delays.

Some companies have had bad experiences in that their suppliers have intentionally covered up something negative during manufacturing and even changed their customers’ requirements without official authorization. Therefore, their customers could not meet their timeline and ended up losing future business. CAMEL always insists on staying on the same page with our clients while continuing to provide the mold making progress with weekly reports and photos of the mold in progress. We never change anything before receiving our customers’ official approval. We take pride in going the extra mile to support our clients in winning more opportunities in business while expanding and growing their reputations.

Each project from CAMEL is tracked and controlled by our project engineers with rich experience from designing, processing, mold trials and shipment. We ensure that we keep the reports and communication with our clients intact every week. We ensure we spend adequate time in supervising each key stage of manufacturing, coordinating with each related department and teammate strictly and effectively so that the entire process control achieves the best results with our customer’s projects.

CAMEL is profoundly aware of our customer’s concerns regarding distance as we are more than seven thousand miles away. Because of this, we rigorously provide feedback and solutions which are submitted to our clients timely, which help our customers to complete their projects in time. Distance is not an issue at all when working with CAMEL.

Strict internal training systems ensure that each employee understands the duties and standards in their positions and helps to avoid operational mistakes, while enhancing their professional goals. By insisting we keep this high standard and continual improvement of our employees, we believe this positively affects our customers while enabling us to provide greater service in mold quality, lead time , etc.

CAMEL stays focused on our employee’s personal growth values. With precise career planning and promotional systems in place, we support the growth and achievements of our valued employees. The importance of our employee’s growth is equal to our company’s growth.

CAMEL fully understands that lead time is one of the key points our customers care about. Our engineers keep a very disciplined eye during the process of each program, making sure we complete each part on time under the premise of good quality. Therefore, the delivery rate can reach 97.14% in our plant.

The core and cavity steel CAMEL uses is purchased from official distributors of different big brands of international steel makers. We ensure we only use reliable equipment for heat treatment, so the mold life of aluminum die casting molds can reach 200k shots.

Theoretical analyzing and simulation in the designing stage ensures that the die-casting process and mechanical properties are optimal enough. In the stage of mold trials reasonable high pressure and speed is used to verify the reliability of the molds and guarantee the stability in mass production. We normally optimize and adjust the design of casting systems based on experience, theoretical parameters and mold flow analysis, so that the success rate of the first test can be up to 95.31%.

Quotes and DFM will be provided within 24 hours. The 3D drawings are provided within 3 days after confirmation of DFM.

Within the past ten years CAMEL has won the praise of our customers with solid support, trust, and being one of their reliable partners. We sincerely appreciate this and are honored to count this as recognition for our hard work.

Technical difficulties in the mold industry have always existed. However, to improve better mold designing and support our customers in reducing costs, the more difficult technical challenges will be our top priority. CAMEL never slacks off in such situations or throws the puzzles to our customers. Our attitude is always to face the challenges directly, and at the same time humbly consult professional experts - including our customers, to obtain the best technical solutions.